Acceptance of Terms

By accessing or using the MixBaz website, you agree to these general terms and conditions. If you do not agree with these terms, please do not use our website.

Products and Services

MixBaz offers a variety of outlet products, both new and refurbished. All our products come with a comprehensive warranty.

Quality and Commitments

We commit to 100% quality assurance for our outlet products. MixBaz adheres to the applicable European standards to ensure customer satisfaction.

Global Delivery

Benefit from fast global delivery for all our outlet products. Specific details regarding costs and delivery times are available during the purchase process. For more information about delivery, please visit our Delivery and Return Page.

Customer Support

Our dedicated team provides responsive after-sales support. Contact us for any questions or concerns regarding your purchases.

Applicable Laws

MixBaz operates in accordance with Belgian law, European laws, and international laws governing e-commerce. Any dispute will be submitted to the competent court in accordance with these laws.

Changes to the Terms

MixBaz reserves the right to modify these general terms and conditions at any time. Users will be informed of changes through notifications on the website. It is the user's responsibility to regularly check these terms.

Contact

For questions regarding these general terms and conditions, please contact us at the following email address: info@mixbaz.com or send us an email directly through our website.

Sales Terms of MixBaz

1. Seller Identification

MixBaz - Heistraat 84, 2610 Wilrijk Antwerpen, Belgium
VAT Number: 0784.465.625
Email: info@mixbaz.com
Owned by Abdelhay Rahou.

Conclusion of Distance Selling:

To order a product online, the customer must add it to their cart. Then, they choose the delivery method, fill in their personal information, and select a payment method. To complete the order, the customer must click the "Payment" button and make the payment (unless payment is scheduled upon delivery). For phone orders, customers can call +32 472 29 29 09, and a representative will guide them through the purchasing process. The product catalog and descriptions on www.Mixbaz.com do not constitute a binding offer. Therefore, merely ordering a product on our website or by phone does not form a sales contract. The sale will only be concluded upon receipt of the confirmation email. Customers without an email address may receive a confirmation SMS for their order by phone.

Transfer of Ownership:

Contrary to Article 1583 of the Civil Code, the sold, delivered, or installed goods remain our exclusive property until full payment of our invoices. Despite this retention of ownership, all risks of loss and damage related to the relevant goods are transferred to the customer upon possession.

Delivery Time:

Please refer to the delivery time on the delivery and return page. Due to reasons such as stock depletion, logistical or other issues, orders may be delayed. MixBaz reserves the right to extend the delivery period up to 90 days. If the order has not reached its destination within this period, the customer will be refunded the full amount of their order after verifying the delivery status with the logistics service.

Warranty Conditions for Consumers

Legal Warranty for Consumers:
For consumers, the legal warranty of 2 years applies.

a) This warranty only covers conformity defects existing at the time of the delivery of the goods. Therefore, the following are excluded:

• Any direct or indirect damage caused to the product after delivery (e.g., by oxidation, impact, falling, etc.);
• The replacement of elements or accessories that require regular renewal;
• Damages resulting from fire, water damage, lightning, an accident, a natural disaster;
• Defects caused expressly or negligently, by improper treatment, poor maintenance, or abnormal or non-compliant use according to the manufacturer's specifications;
• Damages resulting from commercial, professional, or collective use.

b) Conformity defects must be reported within two months of their discovery.

c) Any request for intervention must be addressed to our after-sales service. When the customer directly contacts the manufacturer within the warranty period, the associated costs are at their expense. If the customer contacts the manufacturer directly, the warranty benefits from MixBaz.com are canceled.

For large appliances, the customer will communicate their decision to withdraw in writing within 14 days from the delivery date, either by email to support@mixbaz.be, or by phone at +32 472 29 29 09. An appointment will then be scheduled for the collection of the appliance. A fee of €140 (€190 for American refrigerators) must be paid by the customer for transportation costs. Built-in appliances must be disassembled in advance by the customer for transportation.