Mixbaz

 

 

Frequently Asked Questions (FAQ) 

Q1: Does MixBaz provide free delivery on certain products?

A: Absolutely! We offer complimentary delivery on select products. Explore our exclusive offers and find the free delivery option visible at the checkout page for specific items.

Q2: How do I initiate a free return process at MixBaz?

A: Our return process is designed to be straightforward and stress-free, reflecting our commitment to your satisfaction. To start the process, please contact us or navigate to your account area and select "Return Items."

Q3: What delivery options does MixBaz offer?

A: Experience seamless shipping with our diverse logistics partnerships, including renowned names like DHL, FedEx, GLS, DPD, BPost, PostNL, and our in-house transport. Choose between convenient pick-up or delivery when your order is ready.

Q4: What are the steps for ordering a product and specifying the delivery method?

A: Follow these simple steps:

  1. Order the product and specify the delivery method.
  2. Receive an order confirmation email.
  3. Wait for your order to arrive.
  4. Receive your package at home or at a relay point if you are not at home.

Q6: Where can I find information about delivery options?

A: Visit our dedicated Delivery & Return page for comprehensive information.

Q7: What is MixBaz's Exchange or Return policy?

A: Your satisfaction is paramount. If you are not entirely satisfied with your purchase, our Exchange or Return policy is meticulously crafted to ensure your peace of mind. Check more information on our  pages :

 

Q8: How does the 14-Day Cooling-Off Period work?

A: You have the right to cancel your order within 14 days of receiving your goods without providing any reason. Return the items for a refund. Check more information on our Delivery & Return page.

Q9: What is the Return Process at MixBaz?

A: Follow these steps:

  1. Contact Us: If you wish to exchange or return an item, reach out to our customer service team at Support@mixbaz.com within the 14-day cooling-off period.
  2. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
  3. Secure Packaging: Ensure items are securely packed for return.
  4. Return Shipment: Ship items back using a reliable courier service. Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part.
  5. Refund or Exchange: Once we receive the items, choose between a refund or exchange for a different product. Refunds will be processed promptly and transferred to your bank on the same day.

FAQs - Additional Information

1. My order hasn't arrived yet. Where is it?
Apologies for any inconvenience. Track your order using the provided tracking number or contact our customer support team at support@mixbaz.com or +32 472 29 29 09 for assistance.

2. Do you deliver on public holidays?
No, we typically do not deliver on public holidays. Our delivery operates on working days, Monday through Saturday.

3. Is next-day delivery available on all orders?
Next-day delivery criteria vary. For specific details, check during the checkout process or contact our customer support team.

4. Do I need to be present to sign for delivery?
Yes, a signature is usually required for safe receipt. Designate an alternative delivery address or authorize someone else if you can't be present.