Delivery & Return

Enjoy free delivery on all products! Seize the best deals now and explore our unbeatable offers. Shipping costs will not be charged at checkout.

Experience stress-free returns with our easy and hassle-free process. Your satisfaction is our priority.

Delivery Options Overview

Experience seamless shipping with our diverse logistics partnerships, including DHL, FedEx, GLS, DPD, BPost, PostNL, and our in-house transport. Enjoy convenient pick-up or choose delivery when your order is ready, all at no additional cost to you. Your satisfaction is our commitment.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation e-mail

3. Wait for Your Order to Arrive

24h/7

4. Receive your package at home or at a relay point if you are not home.

Small items ( Individual ) - B2C

Small delivery fees for individuals, for private customers, the known delivery rates are as follows.

Large items ( Professional ) B2B

For professionals and businesses, transportation and delivery fees are as follows.

Standard delivery Get it in 2-5 working days
51 countries in Europe	FREE
Order now, pay later on delivery (COD)	Only in Belgium
Same-day express delivery	Only in Belgium

Worldwide delivery available.
Delivery to Asia	5-7 days
Delivery to Morocco	€10

B2B delivery (to professional clients) in Belgium and the Netherlands.
For cartons and pallets valued at over €450.	Free
For 20ft or 40ft containers.	Free

For professional clients and businesses worldwide.
For parcels or pallets	upon request
For 20ft or 40ft containers	upon request

Exchange or Return of Goods

Your Satisfaction is Our Priority

At MixBaz, we are committed to providing you with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, our Exchange or Return policy is designed to ensure your peace of mind.

European Consumer Rights

As an online retailer operating under European consumer laws, we adhere to the regulations that protect your rights as a consumer. These rights include the right to cancel an order, the right to return goods, and the right to a refund.

14-Day Cooling-Off Period

You have the right to cancel your order within 14 days of receiving your goods without providing any reason. This is known as the "cooling-off period." During this time, you can return the items for a refund.

Return Process

Contact Us: If you wish to exchange or return an item, please contact our customer service team within the 14-day cooling-off period. You can reach us at Support@mixbaz.com.
Return Authorization: Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
Secure Packaging: Ensure that the items are securely packed for return to prevent damage during transit.
Return Shipment: Ship the items back to us using a reliable courier service. The return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part.
Refund or Exchange: Once we receive the returned items, we will inspect them. You can then choose between a refund or an exchange for a different product. Refunds will be processed promptly and transferred to your bank on the same day.

FAQs

My order hasn't arrived yet. Where is it?

We apologize for any inconvenience. To track the status of your order, please use the tracking number provided in your shipping confirmation email. If you encounter any issues or require further assistance, feel free to contact our customer support team at support@mixbaz.com or +32 472 29 29 09, and we'll be happy to help you locate your order.

Do you deliver on public holidays?

No, we do not typically deliver on public holidays. Our delivery services operate on working days, Monday through Saturday. If you have specific concerns about the delivery schedule, please contact our customer support team, and we will do our best to accommodate your needs.

Is next-day delivery available on all orders?

Next-day delivery is available for orders meeting specific criteria. For Belgium and the Netherlands, orders over €200 are eligible for next-day delivery. However, please note that the availability of next-day delivery may vary based on your location and other factors. During the checkout process, you will be informed of the delivery options available for your order. Feel free to contact our customer support for further clarification or assistance.

Do I need to be there to sign for delivery?

A signature is typically not required upon delivery as we strive to ensure the safe receipt of your order through our reliable delivery partners. If you prefer to provide specific delivery instructions or have any special requests, you can do so during the checkout process. If you have any concerns or need assistance regarding the delivery, please don't hesitate to contact our customer support team

What products does Mixbaz specialize in?

Mixbaz specializes in computers, laptops, phones, printers, paper (A4 80g), electronics, and refurbished products with 6-12 months warranty.

How does the warranty work for refurbished products?

Refurbished products come with a 6-12 month warranty, ensuring your satisfaction and peace of mind.

Can I pick up my order at the Mixbaz store in Heistraat 84, Wilrijk?

Yes, you can pick up your order at our store located at Heistraat 84, Wilrijk 2610.

What is the return policy for products purchased from Mixbaz?

Our return policy allows you to return items within a specified period. Please refer to our Return Policy for detailed information.

Does Mixbaz offer worldwide delivery?

Yes, Mixbaz provides worldwide delivery to ensure our products reach customers globally.

How can I contact Mixbaz customer support?

You can contact Mixbaz customer support through support@mixbaz.com , +32 472 29 29 09 , or visit our Contact Us page for more options.

What payment methods does Mixbaz accept?

Mixbaz accepts various payment methods, including credit cards, bank transfers, IDeal , Bancontact , Cash on Delivery and other secure online payment options.

Are the electronics sold by Mixbaz compatible with international standards?

Yes, all electronics sold by Mixbaz adhere to international standards to ensure compatibility.

Can I track my order once it's shipped?

Yes, you will receive a tracking number once your order is dispatched, allowing you to track your shipment in real-time.

Does Mixbaz offer bulk purchase discounts?

Yes, Mixbaz provides special discounts for bulk purchases. Contact our sales team for more information.

What is the estimated delivery time for international orders?

Delivery times may vary, but generally within Europe, it takes 3-5 business days.

Can I return a product purchased online at the Mixbaz physical store?

Yes, you can return online purchases at the Mixbaz physical store in Wilrijk. Please bring the original packaging and proof of purchase.

Does Mixbaz offer technical support for the products sold?

Yes, Mixbaz provides technical support for the products sold. Contact our support team for assistance.